Return & Cancellation Policy
Nina Kipper wants collectors to feel genuinely connected to the works they bring into their spaces.
If, after receiving an artwork, you feel it is not the right fit, return requests may be made within 14 days of delivery.
To initiate a return, please contact the studio in writing within this period.
Return Conditions
Returned artworks must be shipped back within 7 days after confirmation of the return request.
All artworks must be returned in their original condition, including:
artwork
framing
certificate of authenticity
accompanying materials
original packaging where possible
Artworks may be carefully unpacked, viewed and temporarily installed for evaluation purposes. However, returned works must remain undamaged and unaltered.
Refunds can only be issued for artworks returned in unchanged and undamaged condition.
If damage occurs due to improper handling, insufficient packaging or uninsured return shipment, refunds may be reduced or refused accordingly.
Return Shipping & Insurance
Return shipping costs, customs fees, taxes and transport insurance are the responsibility of the buyer.
All returns must be fully insured and professionally packaged for transport.
For larger works or custom-crated shipments, professional art transport services may be required.
Exclusions from Returns & Cancellation
The following items may be excluded from cancellation and return rights:
commissioned artworks
personalized works
custom framing solutions
client-specific adaptations
works created upon individual request
Details regarding return eligibility for commissioned works are clarified individually before production begins.
International Orders
For international orders outside Germany, shipping costs are calculated individually and invoiced separately prior to dispatch.
International shipping charges, customs duties, import taxes and related costs are non-refundable.
Buyers are responsible for all import procedures and local regulations in their destination country.
Refund Processing
Refunds are processed after the artwork has safely arrived back at the studio and has been inspected.
Approved refunds will be issued using the original payment method where possible.
Questions Before Purchase
If you are uncertain about scale, framing or placement, personal guidance is always available before purchase.
This may include:
digital wall previews
framing consultations
video calls
studio appointments
curated selections for private or professional spaces
The goal is always to find the right resonance between artwork, space and collector.
